{"id":3706,"date":"2025-07-29T11:49:10","date_gmt":"2025-07-29T11:49:10","guid":{"rendered":"https:\/\/downehouse-muscat.wearskypro.com\/?page_id=3706"},"modified":"2025-07-29T12:04:09","modified_gmt":"2025-07-29T12:04:09","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/downehouse-muscat.wearskypro.com\/?page_id=3706","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<p><strong>Downe House School Online Uniform Shop<br><\/strong>Effective Date: June 4<sup>th<\/sup>,2025<\/p>\n\n\n\n<p><h2>1. Overview<\/h2><\/p>\n\n\n\n<p>This policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through Downe House School&#8217;s Online Uniform Shop. It is designed to ensure transparency and compliance with UAE consumer protection laws.<\/p>\n\n\n\n<p><h2>2. Eligibility for Returns<\/h2><\/p>\n\n\n\n<p>Customers may return items under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Timeframe<\/strong>: Items must be returned within 7 calendar days from the date of delivery.<\/li>\n\n\n\n<li><strong>Condition<\/strong>: Items must be unused, unwashed, and in their original condition, including all tags and packaging.<\/li>\n<\/ul>\n\n\n\n<p><em>Note<\/em>: Returns that do not meet these criteria may be declined.<\/p>\n\n\n\n<p><h2>3. Exchange Policy<\/h2><\/p>\n\n\n\n<p>We offer exchanges under the following terms:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Size Exchanges:\u00a0<\/strong>Exchanges for different sizes are permitted, subject to stock availability.<\/li>\n\n\n\n<li><strong>Different Items:<\/strong> To exchange for a different item, please contact the Uniform Shop Assistant for assistance.<\/li>\n<\/ul>\n\n\n\n<p>Process:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact the Uniform Shop Assistant via phone at +971 4 268 2818, email at\u00a0<a href=\"mailto:info.gulf@wearskypro.com\">info.gulf@wearskypro.com<\/a>, or through the contact form on the &#8220;Contact Us&#8221; page within 7 days of delivery.<\/li>\n\n\n\n<li>Provide order details and the reason for the exchange.<\/li>\n\n\n\n<li>Await confirmation and further instructions.<\/li>\n<\/ol>\n\n\n\n<p><h3>4. Refund Policy<\/h3><\/p>\n\n\n\n<p>Refunds are processed under the following guidelines:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approval<\/strong>: All refund requests are subject to approval by the School Uniform Shop and School Management.<\/li>\n\n\n\n<li><strong>Processing Time:<\/strong> Approved refunds will be processed within 3 to 4 weeks from the date of approval.<\/li>\n\n\n\n<li><strong>Bank Charges:<\/strong> Any bank charges incurred are non-refundable.<\/li>\n<\/ul>\n\n\n\n<p>Procedure:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Submit a refund request via phone at +971 4 268 2818, email at\u00a0<a href=\"mailto:info.gulf@wearskypro.com\">info.gulf@wearskypro.com<\/a>, or through the contact form on the &#8220;Contact Us&#8221; page, including order details and reason for the request.<\/li>\n\n\n\n<li>The request will be reviewed by the School Uniform Shop and School Management.<\/li>\n\n\n\n<li>Upon approval, the refund will be processed accordingly.<\/li>\n<\/ol>\n\n\n\n<p><h3>5. Damaged or Incorrect Items<\/h3><\/p>\n\n\n\n<p>If you receive a faulty or incorrect item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notification: Contact the Uniform Shop within 3 days of delivery.<\/li>\n\n\n\n<li>Resolution: We will arrange for a replacement or appropriate resolution as quickly as possible.<\/li>\n<\/ul>\n\n\n\n<p>Steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Notify the Uniform Shop via phone at +971 4 268 2818, email at\u00a0<a href=\"mailto:info.gulf@wearskypro.com\">info.gulf@wearskypro.com<\/a>, or through the contact form on the &#8220;Contact Us&#8221; page, providing order details and a description of the issue.<\/li>\n\n\n\n<li>Include photographs of the damaged or incorrect item, if possible.<\/li>\n\n\n\n<li>Await confirmation and instructions for the return or exchange process.<\/li>\n<\/ol>\n\n\n\n<p><h3>6. Compliance with UAE Laws<\/h3><\/p>\n\n\n\n<p>This policy is in accordance with Federal Law No. 15 of 2020 on Consumer Protection, which safeguards consumer rights, including the right to return goods within a specified period and to receive refunds for defective products. And also, Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, which governs e-commerce activities and ensures consumer protection in online transactions.<\/p>\n\n\n\n<p>For more information on UAE consumer rights, please visit the UAE Government&#8217;s Consumer Protection Portal.<\/p>\n\n\n\n<p><h3>7. Contact Information<\/h3><\/p>\n\n\n\n<p>For all return, exchange, or refund inquiries, you may contact us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone<\/strong>: +971 4 268 2818<\/li>\n\n\n\n<li><strong>Email<\/strong>: info.gulf@wearskypro.com<\/li>\n\n\n\n<li><strong>Online<\/strong>: Use the contact form available on our <strong>&#8220;Contact Us&#8221;<\/strong> page.<\/li>\n<\/ul>\n\n\n\n<p><strong>Downe House School reserves the right to amend this policy at any time to comply with applicable laws and school regulations.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Downe House School Online Uniform ShopEffective Date: June 4th,2025 1. Overview This policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through Downe House School&#8217;s Online Uniform Shop. It is designed to ensure transparency and compliance with UAE consumer protection laws. 2. Eligibility for Returns Customers may return items under the following conditions: Note: Returns that do not meet these criteria may be declined. 3. Exchange Policy We offer exchanges under the following terms: Process:&nbsp; 4. Refund Policy Refunds are processed under the following guidelines: Procedure: 5. Damaged or Incorrect Items If you receive a faulty or incorrect item: Steps: 6. Compliance with UAE Laws This policy is in accordance with Federal Law No. 15 of 2020 on Consumer Protection, which safeguards consumer rights, including the right to return goods within a specified period and to receive refunds for defective products. And also, Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, which governs e-commerce activities and ensures consumer protection in online transactions. For more information on UAE consumer rights, please visit the UAE Government&#8217;s Consumer Protection Portal. 7. Contact Information For all return, exchange, or refund inquiries, you may contact us via: Downe House School reserves the right to amend this policy at any time to comply with applicable laws and school regulations.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3706","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages\/3706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3706"}],"version-history":[{"count":3,"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages\/3706\/revisions"}],"predecessor-version":[{"id":3714,"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=\/wp\/v2\/pages\/3706\/revisions\/3714"}],"wp:attachment":[{"href":"https:\/\/downehouse-muscat.wearskypro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}